Refund policy

Returns and Refund Policy

Last updated: August 26, 2026

All Sales Are Final

Every Mofisto original is hand-painted to order. We do not hold stock. Your artwork does not exist until you place your order — it is painted by hand specifically for you, then inspected, packed, and shipped.

Because every piece is made to order, all sales are final. We do not accept returns or exchanges for change of mind, and we do not issue refunds once production has begun. By placing an order you acknowledge and accept that your purchase is final.

This does not affect your rights where an artwork arrives damaged, where you receive the wrong item, or where the artwork materially differs from its description. Those situations are covered below.

Cancellations

Production begins shortly after your order is placed. If you need to cancel, email admin@mofisto.co as soon as possible with your order number.

  • If we receive your request before painting has started, we will cancel the order and issue a full refund to your original payment method.
  • Once painting has started, the order cannot be cancelled and all sales are final.

Damaged in Transit

If your artwork arrives damaged, we will make it right. Notify us within 7 days of delivery at admin@mofisto.co with:

  • Your order number
  • Photographs of the damaged packaging
  • Photographs of the damaged artwork

Once verified, we will repaint and reship your artwork at no cost to you, or issue a full refund if a replacement is not possible. You will never be asked to pay return shipping on a damage claim.

Wrong Item Received

If you receive an item other than the one you ordered, contact us immediately at admin@mofisto.co. We will arrange return collection at our expense and send the correct artwork, or issue a full refund if you prefer.

Not As Described

If your artwork materially differs from the description or images shown on its product page, contact us within 7 days of delivery at admin@mofisto.co with photographs. We will review the claim and, where it is upheld, repaint, replace, or refund.

What Is Not a Defect

Every piece is painted by hand, one at a time. The following are inherent to original artwork and are not grounds for a refund:

  • Slight variation in brushwork, texture, paint thickness, or edge finish between your artwork and the photographs on the site
  • Slight variation in colour, including variation caused by your screen calibration or by lighting conditions
  • Minor variation in dimensions within normal handmade tolerance
  • Visible brush strokes, canvas texture, or signature

These variations are the mark of an original painting rather than a print, and are a feature of what you are buying.

Exchanges

We do not offer exchanges.

Delays Outside Our Control

Delays caused by carriers, customs, public holidays, weather, or other circumstances outside our control are not grounds for a refund. We will always communicate proactively if we become aware of an issue with your order.

Before You Raise a Dispute

If there is a problem with your order, please contact us first at admin@mofisto.co or on 1 702 937 7820. We answer every message and we resolve legitimate problems quickly. Almost every issue can be solved directly and far faster than through your bank.

Trade Up Program

Your taste evolves. Your walls should too.

The Trade Up Program is a discretionary loyalty benefit offered by Mofisto. It is not a right of return and does not alter the all-sales-final terms above.

After 12 months of owning a Mofisto original, you may trade it in for 30% of your purchase price as store credit toward a new original of equal or greater value.

How it works:

  1. Email admin@mofisto.co with your order number and the piece you would like to trade in.
  2. We confirm eligibility and send you a prepaid return label.
  3. Ship us the original in rolled condition.
  4. Once received and inspected, we issue your store credit within 5 business days.
  5. Use your credit toward any original on the site priced at or above your original purchase.

Conditions:

  • Available on original paintings purchased directly from mofisto.co
  • Piece must be at least 12 months from delivery date
  • Piece must be in displayable condition (no tears, water damage, or structural damage)
  • Credit is 30% of the original purchase price
  • Credit must be used within 60 days of issue
  • Credit applies to originals of equal or greater value only
  • One trade-in per piece
  • Cannot be combined with other promotions
  • Credit is not redeemable for cash and is not a refund
  • Mofisto may amend or withdraw the program at any time

We cover return shipping on all Trade Up returns.

Merchandise and Accessories

Alongside our original artworks we sell a range of printed merchandise and accessories — apparel, cushions, blankets, drinkware, phone cases, bags, and similar items. These carry Mofisto artwork and are produced to order by our print partners after you place your order.

Estimated delivery for merchandise is 7 to 14 days for US addresses.

Because merchandise is also produced to order, the same terms apply: all sales are final, and we do not accept returns or exchanges for change of mind. If an item arrives damaged, faulty, or is not the item you ordered, contact us within 7 days of delivery at admin@mofisto.co with photographs and we will replace it or refund it at our cost.

Contact Us

  • Support: admin@mofisto.co
  • Sales: admin@mofisto.co
  • Phone: 1 702 937 7820
  • Mail: Bowden Art Holdings LLC, 6605 Grand Montecito Pkwy, Suite 100, Las Vegas, NV 89149